Refund policy

Last updated: October 7, 2026

Every Dearlark item is made to order and personalized for you — often printed with your photo, names, or other custom details. Because of this, our return and refund terms are a little different from an off-the-shelf store. Please read them before you order.

Made-to-order & personalized items

Because each product is custom-made just for you, personalized items cannot be returned or refunded for change of mind, for ordering the wrong option, or for typos in the details you provided. Please double-check your spelling, names, dates, and selections before completing your order.

We will replace or refund if something is wrong on our end

We stand behind our work. We will replace the item or issue a refund if your order arrives:

  • Defective or misprinted (printing, color, or quality error on our side)
  • Damaged in transit
  • Not the item you ordered (wrong product, wrong personalization applied by us)

How to request a replacement or refund

Email us at sales@dearlark.com within 30 days of delivery and include:

  • Your order number
  • A short description of the problem
  • Clear photos showing the issue (and the shipping box/label if it was damaged in transit)

We’ll review your request and reply within 2–3 business days. If approved, we’ll arrange a reprint/replacement or a refund to your original payment method.

Changes & cancellations

Because we begin preparing your custom item quickly, we can only change or cancel an order before it goes into production. Contact us as soon as possible at sales@dearlark.com if you need a change — we’ll do our best, but once production has started we may not be able to stop it.

What isn’t covered

  • Change of mind after the item is made
  • Errors in the details you submitted (misspellings, wrong names/dates, wrong option chosen)
  • Minor variations in color or placement that are normal for custom printing
  • Damage caused by use, washing against care instructions, or normal wear
  • Packages marked delivered to the address you provided, or delays caused by the carrier

Questions

If you’re not sure whether your situation qualifies, just email sales@dearlark.com — we’re happy to help and we want you to be happy with your gift.